How does Wincor ATM Machine Cash Replenishment Process？

This document details the standard step-by-step cash replenishment process for Wincor ATMs (including CMD-V4, CMD-V5, and related series), covering preparation, operation, verification, and documentation. It adheres to Wincor’s official service guidelines and safety requirements, ensuring secure, accurate, and efficient cash loading operations.

1. Authorization & Safety Confirmation: Obtain official cash replenishment authorization and ensure at least two authorized technicians are present (per security protocols). Verify the ATM’s location safety, check for suspicious devices or personnel around the machine, and place a "Cash Replenishment in Progress" sign to prohibit public access.
2. Tool & Material Preparation: Gather necessary items: authorized keys for the ATM safe and access panels, a balancing card (supervisor transaction balancing card), prepared cash bundles (sorted by denomination, intact and free of damage), a loading aid (Wincor part number: 7595300720), cash counting device, and a cleaning cloth. Ensure all cash bundles are free of paper, plastic, or rubber wrappers before use.
3. ATM Status Check: Use the balancing card to access the ATM’s front panel, press "Send Firmware Totals" to temporarily take the ATM out of service, and then re-insert the card to print the current cash position receipt for balance verification. Record the ATM serial number, current cash totals, and replenishment start time.

1. Move to the rear of the ATM and locate the red or blue maintenance switch (usually behind the rear display). Set the switch to the maintenance position (out position) to enter the login menu.
2. Log in to the settlement menu using the default username "admin" and default password "111" (or customized credentials per bank requirements). Select "Rec-Print" to print the ATM’s transaction totals on the front receipt printer for cross-verification.
3. Select "Clear Notes" on the rear display; the system will show "Processing" and then "Clear Note Successful," resetting the count of all cash cassettes to zero. This step ensures accurate cash position recording after replenishment.

• Open the ATM safe door using authorized keys, carefully remove all cash-out cassettes (avoid dropping or damaging them, as a fully filled cassette weighs approximately 6.3 kg). Check the gearwheel at the front of each cassette for damage, and ensure cassettes are free of moisture and debris.
• If cassettes have been stored in a cold environment, allow them to acclimatize to the ATM’s operating temperature to prevent condensation, which may cause jams or malfunctions.
• Use the loading aid to fill each cassette with sorted cash bundles. Ensure each cassette contains only one denomination of intact banknotes, and insert the bundles such that the silver strips or raised embossing alternate left and right to ensure smooth dispensing. Do not overfill cassettes beyond their maximum capacity.

1. Position each filled cassette horizontally or with the handle side slanted upward (to avoid activating the return lock in the pressure carriage) and reinstall them into the ATM’s cash handling module. Ensure cassettes are properly locked and aligned to prevent jams during operation.
2. Close the ATM safe door securely and lock it with authorized keys. Verify that the door is fully closed to avoid security risks and system errors.

1. Cash Position Input: On the rear display, select "Set Total Notes" and enter the number of notes for each cassette by denomination using the on-screen keypad. Confirm each entry before proceeding to the next cassette. After all cassettes are set, press "Set" to save the data.
2. Exit Maintenance Mode: Select the "Exit Maintenance" tab on the rear display; the ATM will perform a self-check for errors. Push the maintenance switch back to the normal position (in position) and wait for the ATM to reconnect to the network.
3. Front Panel Verification: Return to the front of the ATM, insert the balancing card again, press "Cash Replenishment," and select each cassette to reset the cash count and confirm the entered note quantity. Press "Totals Correct" to generate a receipt for each cassette, then select "Start New Balance Cycle" and "Send Firmware Totals" to return the ATM to service mode.

1. Functional Testing: Perform a test transaction by withdrawing a small amount of cash (covering different denominations) to verify that the cash dispenser works normally and dispenses the correct amount. Print a test receipt to confirm the transaction records are accurate.
2. Cash Balance Recheck: Re-insert the balancing card and press "Print Cash Position" to print the updated cash position. Compare this receipt with the pre-replenishment receipt and the actual cash loaded to ensure no discrepancies.
3. Safety & System Check: Confirm the ATM is back online, all access panels are locked, and the "Cash Replenishment in Progress" sign is removed. Check the ATM’s fault log to ensure no error codes are generated during the replenishment process.

• Complete the cash replenishment record, including: ATM serial number, location, replenishment date/time, names of authorized technicians, cash denominations and quantities loaded, pre- and post-replenishment cash totals, and test results.
• Clean up the work area, remove tools, empty cash wrappers, and ensure no cash or materials are left near the ATM. If a safe is used to store cash during replenishment, change its combination after the operation to enhance security.
• Submit the replenishment record to the relevant department for filing, and report any abnormalities (e.g., cash discrepancies, equipment malfunctions) immediately to the supervisor.